The best way to introduce Children and Beginners to crafting

The best way to introduce Children and Beginners to crafting

The best way to introduce Children and Beginners to crafting

The best way to introduce Children and Beginners to crafting

Terms & Conditions (including EU Cookie Information)

ORDERING DETAILS

When you want to place an order just hit the "Add to Basket" button next to the item. You will then be taken to the Shopping Basket so you can check it was added correctly. Each page has a "View Basket" Link so you can see what is in your basket at any time. You can delete or change the quantity of any item you have added to the basket up to when you click the final "Order Now" button. Please Note - if you change the quantity to a number more than we have in stock, this will delay your order. You can either use the "Continue Shopping" button to get back to the page you were on or you can click any item already in your Shopping Basket to go back to that page.

The number of kits we have in stock is either noted on the page or is the number shown in the Drop Down Quantity box next to the item. The site does not change automatically but we do update it a few times a day. If you want more kits than we have in stock please contact us. Please Note - if there is only a "one" in the drop down box then we only have one kit. If you order it and go back to the page it will still state "one". If you add it again you will be ordering more than we have and your order will not be sent.

To work out the Delivery Costs at any time, please choose your area (UK, Europe, World) in the basket and the amount will automatically update. Choosing the wrong area may delay your order and cost you more money. The Delivery Costs costs go up in bands of weight so you may be able to get more kits for the same Delivery charge. If you add a kit and the Delivery Costs goes up to the next level, you can always delete it from the basket.

When you have finished shopping please click the "Checkout" Button in the Shopping Basket. You have to go all the way through the Shopping Basket right through to the Exit Page which will show your Order Number (Shopper ID). You do have the option during checkout to either use the Secure Online Card Payment or to phone your Card Details during the times shown in basket, but you still have to go all the way through to the end and get the Order Number.

You will be sent confirmation of your order by email straight away - this is your only receipt and proof of purchase - if you do not receive one please let us know. Please check your receipt and let us know if something is wrong - mistakes are much harder to correct later. Please double check your address and postcode as Royal Mail need this to correctly delivery your parcel. If you have not put the correct address, and the parcel goes missing, Royal Mail may not pay you compensation.

We are unable to add items to orders after it has been downloaded by the Office, so please check your receipt straight away. If something is wrong on your order, and it has already been downloaded by the Office, you will be given the option to cancel and re-order or continue with the order as it is. We are unable to send part orders.

We will email you when the parcel has been posted - this is usually within 3 working days of receiving the order but is often quicker (subject to stock availability). Please note this may be extended during certain periods - usually noted in the Shopping Basket. The days noted in the Shopping Basket for when the Card Payment Line is open are usually the days we have a Royal Mail pickup.

All prices include VAT (EU) and we reserve the right to increase prices if the standard VAT rate should increase.

Whilst CPU Enterprises strive to provide accurate information on this website, it assumes no responsibility for accuracy. All images are intended as a guide only. All content of the website, including pictures, are subject to copywrite - please do not breach this by copying any part without permission. All pictures and text contain copywrite markers which may be visible, hidden and/or digital. We make sure the pictures of items shown on the website are as accurate as possible, however the colours you see will depend upon your monitor, therefore we cannot guarantee that your monitor will display the colours correctly.

These terms and conditions may be amended at any time without prior notice by us. Please check this page every time you order to ensure you continue to abide by them.

POSTAGE COSTS & DELIVERY

All orders will incur a postage and packing cost which is calculated by the Shopping Basket automatically. There is a minimum Delivery cost of of £1.50 (UK only) which is for 100g packaged. Price is determined upon weight of the items in the Shopping Basket up to a maximum of 3.75 (UK only).

Minimum Delivery cost for Europe is £5.35 and the Rest of the World is £6.85. Customers outside the UK are responsible for any charges, including taxes and customs charges, that may be applicable to the delivery.

We will notify you as soon as possible if we are out of stock and give you the choice of waiting for the whole order or cancelling the whole order and re-ordering. We are unable to send part orders.

Orders are usually processed and posted within 3 working days (subject to stock availability) but please allow up to 7 days. Please note this may be extended during certain periods which are usually noted in the Shopping Basket. The time taken for delivery after we send your parcel is in the hands of Royal Mail. Most UK parcels are sent by Royal Mail First Class Post and should get to you the next working day after we post it. Larger parcels may be sent by parcel post and has a 3 to 5 working day delivery time after we have posted it, or in separate First Class parcels. All Non-UK orders are sent by Airmail and usually take approx 5 to 10 working days after posting.

Claims for non-delivery cannot be accepted unless we are notified within 30 days of the order sent date. You are then in the Hands of the Royal Mail Lost Parcel System - please check out the Royal Mail website for more information on this. If the parcel is returned to us as 'non-deliverable' we will charge postage at cost to us to re-send the parcel. Please check at your local Royal Mail sorting office if your order is more than a few days late. Undeliverable parcels are usually held there for a couple of weeks before sending back to us. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. We cannot be held responsible for items damaged in the post. Most items are sent by Royal Mail - there is a claim form for damaged goods on their website.

We will email you to say your parcel has been sent so please keep an eye out for it. If you know you will not be at home there is room in the Shopping Basket for a different delivery address to the Card Holders address. We are not able to give your local Royal Mail Postman instructions on what to do with the parcel if you are not at home.

PAYMENT METHODS

We accept the following Credit and Debit Cards.

MASTERCARD, VISA CREDIT, VISA DELTA, VISA ELECTRON,
VISA DEBIT, MAESTRO, JCB, AMERICAN EXPRESS

The easiest way to pay is by our Secure Online Shopping Basket. See SAFE & SECURE ONLINE ORDERING below.

You may also phone your Card Details (not orders) on 01733 566617 on the dates and times shown in the Shopping Basket link at the top of the page. Please do not phone outside these times. Please note - we are unable to accept orders by phone, email or fax. Times are subject to change, especially around Bank Holidays and during the Summer months. Please check the up to date times in the Shopping Basket link at the top of the page every time you shop.

We will not charge your account until the day your parcel is sent. This is when your card is checked as valid and when the money would leave your account. The card may not be charged on the day you order. Entries on your statement will be to CPU Enterprises. A Visa Receipt will be sent with the parcel - it does not contain your full card details. Please DO NOT send Credit Card details by email.

We are sorry but we do not accept Irish Laser Cards, Cheques, Cash, Money Orders, Bank Drafts or Postal Orders. We are unable to accept orders 'On Account'.

Payment for all goods and postage must be made before your parcel can be posted.

CUSTOMER SERVICES

If you have any queries or complaints regarding our products or services please contact us by emailing or filling in the Contact Us Form. We will send an acknowledgement within 3 working days and strive to resolve any problems within 10 working days. These times may be extended during certain times.

CONTACT DETAILS

Craft Kits
CPU Enterprises
1 Barncroft Villas
Manor House Street
Peterborough
PE1 2TL
United Kingdom
Email -

CREDIT CARD PAYMENT TELEPHONE LINE

01733 566617
Opening Hours as shown via the "View Basket" link in the Navigation Bar.
Please do not phone outside the times shown in the Shopping Basket
Closed all Bank Holidays

VAT Registered - 550 7496 29

PLEASE NOTE - All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online at the time of ordering 24/7 or phoned during our opening times only (see shopping basket link) - please do not email or fax them.

We are sorry but we do not accept cheques, Cash, Money Orders, Bank Drafts, Postal Orders or Irish Laser Cards

The Craft Kits warehouse is not open on Saturdays, Sundays or UK Bank Holidays so no orders can be posted on those days. We usually send out parcels 3 days a week but this may be reduced during holiday times - usually the Card Opening days (except Saturdays) are the days we get a Royal Mail pickup of parcels.

The website is open 24/7 and orders are stored on a Secure Server (see below).

CANCELLATION POLICY & RETURNS PROCEDURE

The Consumer Contracts Regulations 2013 (CCR) allow you a cooling off period if you are not re-selling the goods. This means you have the right to cancel your whole order within 14 calendar days from the day after you receive the goods without giving a reason. You must email us at or fill in the Cancellation Form first. No returns can be accepted without prior contact as you will need a Return code. All goods must be returned to us in an un-opened, unused and re-sellable condition within 14 days of receipt at your own cost with the Return Code on the outside of the parcel. We suggest you use a Recorded Delivery Service for you own protection as we cannot be held responsible for goods that don't arrive. A refund of goods will be made, or a Credit Note raised, within 14 days of CPU Enterprises receiving the goods back in a suitable condition for reselling.

The cooling off period does not apply to traders or if you are re-selling the goods in any format.

Please note we cannot accept part orders back. Any items returned which do not comply with the above will be charged a 15% (with a minimum of £1.00) handling and re-stocking fee. We reserve the right not to accept any returns after the 14 days. No returns will be accepted without prior contact and agreement. A credit note equal to the cost of the returned goods, minus any fees, will be raised for use on your next order. We will email you with the details you will need to put into the Vouchers Section in the Shopping Basket or a web page with more instructions. It is up to you to claim the credit note - there is a 1 month expiry on all Credit Notes.

CPU Enterprises take the utmost care in ensuring you get what you order. If however any items received are not what was ordered you must notify us by emailing us at within 7 days of receipt.

All of the above do not affect your statutory rights.

PRIVACY STATEMENT INCLUDING COOKIES

CPU Enterprises are committed to protecting your privacy. We do not disclose customers details to third parties and we comply with the Data Protection Act 1998.

We comply fully with the EU's Privacy and Communications Directive that came into force on the 26 May 2011 as we only use cookies to collect data for the shopping basket. These Cookies cannot infect your PC or send us any information about you or your PC. By continuing to shop on this site you agree to a session cookie which will die when you exit the basket or close your browser. If you click the 'Remember Me' section in the shopping basket, you agree to a cookie which will remember only your name and address and is stored on your own computer. Only our shopping basket can access that cookie next time you shop. If you do not tick the box on your next shop the cookie will die.

The information we collect from you, via the shopping basket, is only used to process your order and notify you of stock status. The required information includes Your Full Name, Card Holders Registered Home Address, Delivery Address (if different), Phone Number, Email Address, Credit or Debit Card Number, expiry date, start date, issue number (if on card) and CV number. We do not store your Card Details in a database so you will need to let us know these details every time you order. You can check what information we hold at any time by emailing us at . If you find any problems we will delete or correct them promptly.

SAFE & SECURE ONLINE ORDERING

Your Credit Card security is very important to us, and CPU Enterprises have taken all possible actions to ensure your payment information is processed accurately and securely. We are PCI Compliant. Please DO NOT send Credit Card details by email.

All CPU Enterprises Web Sites use a 128 Encryption Secure Socket Layer Server provided by mal's e-commerce. This means your card details can only be accessed by authorised staff at the CPU Enterprises Head Office. Your card details are not held on any Database after processing and are not assessable electronically.

GENERAL

Prices of items on the website are subject to change. Full payment, including Delivery Charge, is required with all orders. All prices are in UK Pounds and include VAT (EU). All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned - please do not email or fax them. We reserve the right to cancel any order for any reason.

All images and copy on this website are in the ownership of CPU Enterprises unless noted otherwise. All pictures and copy contain copywrite markers which may be visible, hidden and/or digital. If you wish to use any of images or copy from any CPU Enterprise websites you can buy a licence from CPU Enterprises at the email address below. Anyone found using images or copy from any of the CPU Enterprises websites will be sent an invoice for the licence fee plus legal expenses.

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There is no minimum order and postage starts at just £1.50 (UK) for some kits - prices calculated in the Basket. No Minimum Order. VAT (EU) is included in all prices. Secure Shopping Basket. If you want more kits than we have in stock please contact us before you order.
email -
Updated 16 March 2017
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Copyright © 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 CPU Enterprises. All rights reserved.

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