Terms & Conditions (including EU Cookie Information)

ORDERING DETAILS

When you want to place an order just hit the "Add to Basket" button next to the item. That item will then be added to the Basket and the display on the webpage will update. Each page has a link to your Shopping Basket so you can view it at any time and change the quantity of each item you have added (hit the RECALCULATE button after making any changes). Please Note - if you change the quantity to a number more than we have in stock, this will delay your order. To delete an item just click the Trash icon at the side of that item. You can either use the CONTINUE SHOPPING button at the bottom of the Basket page to get back to the page you were on or you can click any item in the Shopping Basket to go back to that page.

Most pages show how many kits are in stock. The site does not change automatically but we do update it a few times a day. If you want more kits than we have in stock please contact us.

To work out the P&P costs please choose your area (UK, Europe, World) and click the RECALCULATE button. Choosing the wrong area may delay your order or cost you more money.

When you have finished shopping please hit the GO TO PAYMENTS Button in the Shopping Basket and follow the instructions there.

You will be sent confirmation of your order by email almost straight away - this is your only receipt and proof of purchase - if you do not receive one please let us know. Please check your receipt and let us know if something is wrong - mistakes are much harder to correct later. Unfortunately we are unable to add items to orders or add orders together. If something is wrong on your order you will be given the option to cancel and re-order.

We will email you when the parcel has been posted - this is usually within 3 working days of receiving the order but is often quicker (subject to stock availability). Please note this may be extended during certain periods.

All prices include VAT (EU) and we reserve the right to increase prices if the standard VAT rate should increase.

Whilst CPU Enterprises strive to provide accurate information on this website, it assumes no responsibility for accuracy. All images are intended as a guide only. All content of the website, including pictures, are subject to copywrite - please do not breach this by copying any part without permission. We make sure the pictures of items shown on the website are as accurate as possible, however the colours you see will depend upon your monitor, therefore we cannot guarantee that your monitor will display the colours correctly.

These terms and conditions may be amended at any time without prior notice by us. Please check this page regularly to ensure you continue to abide by them.

POSTAGE COSTS & DELIVERY

All orders will incur a postage and packing cost which is calculated by the Shopping Basket automatically. There is a minimum P&P cost of of £1.50 (UK only) which is for 100g packaged. Price is determined upon weight of the items in the Shopping Basket.

Minimum P&P for Europe is £3.71 and the Rest of the World is £4.67. Customers outside the UK are responsible for any charges, including taxes and customs charges, that may be applicable to the delivery.   

We will notify you as soon as possible if we are out of stock and give you the choice of waiting for the whole order; cancelling the whole order or cancelling the part of the order which is out of stock.

Orders are usually processed and posted within 3 working days (subject to stock availability) but please allow up to 7 days. Please note this may be extended during certain periods which are usually noted in the Shopping Basket. The time taken for delivery after we send your parcel is in the hands of Royal Mail. Most UK parcels are sent by Royal Mail First Class Post and should get to you the next working day after we post it. Larger parcels may be sent by parcel post and has a 3 to 5 working day delivery time after we have posted it. Non-UK orders are sent by Airmail and usually take approx 5 working days after posting.

Claims for non-delivery cannot be accepted unless we are notified within 30 days of the order sent date. We are then in the Hands of the Royal Mail Lost Parcel System - please check out the Royal Mail website for more information on this. If the parcel is returned to us as 'non-deliverable' we will charge postage at cost to us to re-send the parcel. Please check at your local Royal Mail sorting office if your order is more than a few days late. Undeliverable parcels are usually held there for a couple of weeks before sending back to us. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. We cannot be held responsible for items damaged in the post. Most items are sent by Royal Mail - there is a claim form for damaged goods on their website.

We will email you to say your parcel has been sent so please keep an eye out for it. If you know you will not be at home there is room in the Shopping Basket for a different delivery address to the Card Holders address. We are not able to give your local Royal Mail Postman instructions on what to do with the parcel if you are not at home.

PAYMENT METHODS

We accept the following Credit and Debit Cards.

MASTERCARD, VISA CREDIT, VISA DELTA, VISA ELECTRON,
VISA DEBIT, MAESTRO, JCB, AMERICAN EXPRESS

The easiest way to pay is by our Secure Online Shopping Basket. See SAFE & SECURE ONLINE ORDERING below.

You may also phone your Card Details (not orders) on 01733 566617 Mon, Wed or Fri 9am to 1pm only or on Saturday 11am to 1pm - Please do not phone outside these times. Please note - we are unable to accept orders by phone, email or fax. These times may change especially around Bank Holidays. Up to date times can be found in the Shopping Basket link at the top of every page.

We will not charge your account until your order is ready to post. Entries on your statement will be to ‘CPU Enterprises’. A Visa Receipt will be sent with the parcel - it does not contain your full card details. Please DO NOT send Credit Card details by email.

We are sorry but we do not accept Irish Laser Cards, Cheques, Cash, Money Orders, Bank Drafts or Postal Orders.

Payment for all goods and postage must be made before your parcel can be posted.

CANCELLATION POLICY & RETURNS PROCEDURE

The Direct Selling Rules (DSR) allow you a cooling off period if you are not re-selling the goods. This means you have the right to cancel your whole order within 7 working days from the day after you receive the goods without giving a reason. You must email us at first. No returns can be accepted without prior contact as you will need a Return code. All goods must be returned to us in an un-opened, unused and re-sellable condition within 21 days of receipt at your own cost with the Return Code on the outside of the parcel. We suggest you use a Recorded Delivery Service for you own protection as we cannot be held responsible for goods that don't arrive. A refund of goods will be made, or a Credit Note raised, within 30 days of CPU Enterprises receiving the goods back in a suitable condition for reselling.

The cooling off period does not apply to traders or if you are re-selling the goods.

Please note we cannot accept part orders back. Any items returned which do not comply with the above will be charged a 15% (with a minimum of £1.00) handling and re-stocking fee. We reserve the right not to accept any returns after the 7 working days. No returns will be accepted without prior contact and agreement. A credit note equal to the cost of the returned goods, minus any fees, will be raised for use on your next order. We will email you with the details you will need to put into the Vouchers Section in the Shopping Basket or a web page with more instructions. It is up to you to claim the credit note - there is a 1 month expiry on all Credit Notes.

CPU Enterprises take the utmost care in ensuring you get what you order. If however any items received are not what was ordered or are faulty, you must notify us by emailing us at within 7 days of receipt.

All of the above do not affect your statutory rights.

CUSTOMER SERVICES

If you have any queries or complaints regarding our products or services please contact us by emailing or filling in the Contact Us Form. We will send an acknowledgement within 3 working days and strive to resolve any problems within 10 working days. These times may be extended during certain times.

CONTACT DETAILS

Craft Kits
CPU Enterprises
1 Barncroft Villas
Manor House Street
Peterborough
PE1 2TL
United Kingdom
Email –

CREDIT CARD PAYMENT TELEPHONE LINE

01733 566617
9am - 1pm Mon, Wed, Fri (UK time)
11am - 1pm Sat (UK time)
Subject to change - check the Basket Link at the top of the page for up to date information.
Please do not phone outside the times shown in the Shopping Basket
Closed all Bank Holidays

VAT Registered - 550 7496 29

PLEASE NOTE - All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned during our opening times only (see above) - please do not email or fax them.

We are sorry but we do not accept cheques, Cash, Money Orders, Bank Drafts, Postal Orders or Irish Laser Cards

The Craft Kits warehouse is not open on Saturdays, Sundays or UK Bank Holidays so no orders can be posted on those days.

The website is open 24/7 and orders are stored on a Secure Server (see below).

SAFE & SECURE ONLINE ORDERING

Your Credit Card security is very important to us, and CPU Enterprises have taken all possible actions to ensure your payment information is processed accurately and securely. We are PCI Compliant. Please DO NOT send Credit Card details by email.

All CPU Enterprises Web Sites use a 128 Encryption Secure Socket Layer Server provided by mal's e-commerce. This means your card details can only be accessed by authorised staff at the CPU Enterprises Head Office. Your card details are not held on any Database after processing and are not assessable electronically.

PRIVACY STATEMENT INCLUDING COOKIES

CPU Enterprises are committed to protecting your privacy. We do not disclose customers’ details to third parties and we comply with the Data Protection Act 1998.

We comply fully with the EU's Privacy and Communications Directive that came into force on the 26 May 2011 as we only use ‘cookies’ to collect data for the shopping basket. These Cookies cannot infect your PC or send us any information about you or your PC. By continuing to shop on this site you agree to a session cookie which will die when you exit the basket or close your browser. If you click the 'Remember Me' section in the shopping basket, you agree to a cookie which will remember only your name and address and is stored on your own computer. Only our shopping basket can access that cookie next time you shop. If you do not tick the box on your next shop the cookie will die.

The information we collect from you, via the shopping basket, is only used to process your order and notify you of stock status. The required information includes Your Full Name, Card Holders Registered Home Address, Delivery Address (if different), Phone Number, Email Address, Credit or Debit Card Number, expiry date, start date, issue number (if on card) and CV number. We do not store your Card Details in a database so you will need to let us know these details every time you order. You can check what information we hold at any time by emailing us at . If you find any problems we will delete or correct them promptly.

GENERAL

Prices of items on the website are subject to change. Full payment, including P&P, is required with all orders. All prices are in UK Pounds and include VAT (EU). All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned - please do not email or fax them. We reserve the right to cancel any order for any reason.

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