We are reluctantly having to temporarily stop sending to countries outside the UK. The reason for this is that the Royal Mail programme we use to apply postage, create labels and send Electronic Customs Data is having some teething problems. We hope to be able to resume sending when we are confident their system is working correctly.
Update February 2021 - we are still not happy with the Royal Mail system for Electronic Customs.
Just before Xmas we had a letter from Royal Mail stating the Electronic Customs data we had been doing for the last 6 months was not compliant. We were warned if we sent any parcels after Brexit that were not compliant they would be returned. However, all the items they stated we were not compliant on were things that Royal Mail already had details of (senders country and postage costs) so we are at a loss on how we can be non-compliant.
We have just had another letter from them to say we are not compliant but, as we have not sent any parcels outside the UK for the last 8 weeks, we are at a lost at to why they are saying that.
There is the added complication that we can't send to Russia, Brazil, Canada, Peru and Australia without the Addressee Identification Reference Number. But we are sure that customers would not be too happy to give this information which is apparently similar to the UK National Insurance number.
Until we can have a long conversation with Royal Mail and get assurances from them that they have sorted their problems, we feel we can't send outside the UK, especially if there is a risk the parcel will not be delivered.
Sorry for any inconvenience.
Update March 1st 2021
We have sent a couple of parcels out to customers to test the system and believe they got through ok. We will have to wait another few weeks to see if we get any more letters from Royal Mail.
The main reason for this update is to highlight another problem we have been having which is not resolved. For various reasons we have to prove the parcel has been sent outside the UK. This has always been the case for outside the EU and a signed Certificate of Posting was acceptable for this which our Royal Mail pickup did. The Certificate of Posting just had the address of the customer on it and we could fit 3 or 4 on each A6 card. Unfortunately we have now been told this is no longer acceptable and we have to fill in an A4 sheet with lots of details for each parcel. That form then has to be stamped and signed by Royal Mail, not something the Royal Mail pickup can do any more. We have been told our only option is to go to the Post Office, wait in the line with everyone else and get the forms stamped there. We are very sorry but this is not something we are able to do at the moment as we have the rest of our parcels picked up by Royal Mail - a service we already pay them extra for. We are still waiting to hear back from HMRC to see what we can do about this - all the answers we have got so far did not answer our questions.
Update September 2021
We have still had no joy with what we are supposed to do about the above problems. HMRC finally came back to us and said it was a Royal Mail problem. Royal Mail refuse to help and tell us it is a HMRC problem. We have sat through many HMRC Webinars that were supposed to be about this topic, only to have these problems glossed over. We are at the end of our tether and can't see what more we can do at the moment.
Your only options at the moment are to send to a friend or family in the UK so they can send it on to you. We have heard that there are Parcel Hotels in the UK for sending on to some Countries, especially Ireland, but have no details.
We are really sorry we are not able to send parcels to all our customers outside the UK until this has been sorted and are very sorry for any inconvenience.
non-uk customer postal zones
The following information on Zones has been supplied by Royal Mail. More information can be found on their website - www.royalmail.com
|Andorra||Estonia (EU)||Latvia (EU)||San Marino|
|Austria (EU)||Finland (EU)||Lithuania (EU)||Slovakia (EU)|
|Azerbaijan||France (EU)||Luxembourg (EU)||Slovenia (EU)|
|Azores (EU)||Georgia||Macedonia||Spain (EU)|
|Balearic Islands (EU)||Germany (EU)||Madeira (EU)||Sweden (EU)|
|Belarus||Gibraltar (EU)||Malta (EU)||Switzerland|
|Belgium (EU)||Greece (EU)||Moldova||Tajikistan|
|Bosnia Herzegovina||Greenland||Monaco (EU)||Turkey|
|Bulgaria (EU)||Hungary (EU)||Montenegro||Turkmenistan|
|Canary Islands||Iceland||Netherlands (EU)||Ukraine|
|Corsica (EU)||Irish Republic (EU)||Norway||Uzbekistan|
|Croatia (EU)||Italy (EU)||Poland (EU)||Vatican City State|
|Cyprus (EU)||Kazakhstan||Portugal (EU)|
|Czech Republic (EU)||Kosovo||Romania (EU)|
World zone 1
Covers all countries, not defined as being in Europe, USA or World Zone 2.
World Zone 1 generally covers countries in North America (except USA), South America, Africa, the Middle East, the Far East and South East Asia.
Royal Mail have put USA in its own zone with its own prices, they state this is due to "exceptional cost increases outside of our control". They go on to say it is partly due to the UPU allowing the USA to set their own prices for "last mile" delivery and partly due to Covid19. They have stated they will reduce prices if they can and we will do the same if that happens.
World zone 2
|Australia||Keeling||People's Democratic Republic of Laos|
|British Indian Ocean Territory||Macao||Singapore|
|Christmas Island (Indian Ocean)||Nauru Island||Solomon Islands|
|Christmas Island (Pacific Ocean)||New Caledonia||Tahiti|
|Cocos Islands||New Zealand||Tokelau Islands|
|Cook Island||New Zealand Antarctic Territory||Tonga|
|Coral Sea Island||Niue Island||Tuvalu|
|Fiji||Norfolk Island||US Samoa|
|French Polynesia||Norwegian Antarctic Territory||Western Samoa|
|French South Antarctic Territory||Papua New Guinea|